Frequently Asked Questions
Quick answers to questions you may have
Technical
What systems/platforms do you integrate?
We work with a wide range of industry-leading platforms and systems, including:
- Microsoft 365, Azure & Active Directory
- VMware & Hyper-V Virtualization
- Cisco, Ubiquiti, Mikrotik & Navijin Network Systems
- ERP platforms (SAP, Odoo, and other custom solutions)
- Security & Surveillance Systems (IP Cameras, NVRs, Access Control)
- Industrial Automation & IoT Platforms
Our integration approach ensures full interoperability, security, and scalability.
What is your support process and availability?
Our technical support team is available 24/7 for enterprise and critical systems, with scalable service levels to fit every client:
- Standard Support: Available during business hours, with next-business-day resolution.
- Premium/Enterprise Support: 24/7 response with priority escalation and real-time monitoring.
- Support Channels: Phone, email, live chat, and on-site intervention when required.
- Client Portal Access: For logging tickets, tracking progress, and accessing documentation.
Our support model is built to ensure your systems run smoothly - with minimal downtime and maximum reliability.
General
What industries does your company serve?
At NAVAS, we provide tailored IT solutions and services to a wide range of industries, including:
- Enterprise & Government
- Retail & E-commerce
- Education & E-learning
- Healthcare & Medical Services
- Hospitality & Tourism
- Construction & Infrastructure
- Energy & Industrial (including Mining and Oil & Gas)
Our cross-industry expertise allows us to design and implement reliable, scalable, and secure IT infrastructure for businesses of any size.
What services do you offer?
NAVAS offers end-to-end IT services and integrated solutions, including:
- Network Infrastructure Design & Implementation
- Managed IT Services
- IT Consulting & System Integration
- Cybersecurity Solutions & Risk Assessment
- Cloud Services & Migration
- ERP & Business Software Deployment
- IoT, Smart Building, and Automation Technologies
Our solutions are tailored to meet each client's unique operational and strategic needs.
How do you manage SLAs and escalation?
We take Service Level Agreements (SLAs) seriously to ensure consistent quality and response:
- Clearly defined SLAs are set at the start of every engagement based on client needs.
- Multi-level escalation structure ensures that any issue is addressed quickly and professionally.
- Proactive monitoring and reporting help prevent incidents before they affect operations.
- Dedicated account managers and support engineers are assigned to each client for faster resolution.
Our clients have full transparency and confidence in our response times and service quality.
Do you partner with major tech vendors?
Yes, NAVAS is proud to partner with leading global technology providers, including:
- Microsoft
- Cisco
- Navijin Technology (Network & Surveillance Systems)
- Pulsar Measurement (Industrial Solutions)
- CTI Cypho (Cybersecurity)
- Other key regional and international vendors
These partnerships allow us to offer our clients the most up-to-date, secure, and efficient solutions available in the market.